Our Approach

We have a product, people and processes to implement the School Management System successfully. We focus on providing prompt and professional support to manage problems and concerns. Nirmal Expert Solutions is the full product with the critical implementation, installation and training expertise to drive your institute success. Our focus is on helping you maximize your investment in our technology.

Business Process Analysis

Business Process Analysis

Nirmali Expert Solution School Management System team have rich analysis and implementation experience. During a Business Process Analysis, they take an in-depth look at current business processes, business workflow and pain points, gap analysis, and to understand detailed metrics and reporting needs. At the conclusion of the BPA, we recommend best practices based on industry standards as well as consultant expertise.

Implementation

Implementation

Nirmali Expert Solution adheres to a strict implementation methodology to maximise acceptance and take-up of the Nirmali Expert Solution. Each project has an Implementation Manager who 
co-ordinates resources required by the organisation as well as our own technical and implementation resource. This ensures that the system is delivered to exact requirements. The Nirmali Expert Solution implementation manager is responsible for :

The Nirmali Expert Solution implementation manager is responsible for : Leading the planning and configuration of all project deliverables in line with your objectives

Managing the agreed work plan and project review meetings

Ensuring the quality of the implementation

Managing project change requests

User Adoption & Training

We have designed structured, hands-on training programs to meet the specific learning needs of different groups of user. User training is organized into a series of training sessions carefully designed to meet the learning needs of individual users. A wide variety of training options are available like

New User/End User Training - Formalized 'hands-on' instructions for groups of primary users

Module Specific Training

Refresher Courses

"How-To" training demonstrates general use of the new solution, including entering data, running reports, how to navigate the system and more.

"Train-the-Trainer" Program - An intensive program of training designed for staff required to train end user

Client Community & Support

Client Community & Support

We are dedicated to providing world class levels of service, and we operate under a Service Level Agreement which defines what to expect. All clients have access to Nirmali Expert Solution helpdesk support.

You can rely on us to provide prompt, friendly assistance.

The support center is staffed by fully trained Nirmali Expert Solution professionals in-house at the Nirmali Expert Solution head office. This means that your contact within the support center can effectively respond to your system questions and can quickly access the resources needed for rapid resolution of more complicated issues.

Account Management

Account Management

Nirmali Expert Solution also follows an established standard for project management. From the initial project start-off, to development of the project plan and to delivery.

Nirmali Expert Solution assigns a account manager (AM) to each client. The AM is personal representative at Nirmali Expert Solution, who will work closely with client team to promote ongoing and effective communication.

Following implementation, a Nirmali Expert Solution Account Manager will work with the client to assist with queries and any further requirements that may arise. Account Managers will also be in regular communication with clients, to maintain a long-term understanding of the business and address any issues that arise. He shares news about new and future developments in Nirmali Expert Solution functionality, including improvement to the existing platform or the development of new modules.

Development & Upgrades

Development & Upgrades

Nirmali Expert Solution is continually enhanced around a structured program of development, which includes feedback from clients, user groups, and best practice from education sectors. Feedback is collated and reviewed and development schedules are planned accordingly. Instead of major releases we operate an incremental update strategy which enables us to be more responsive to customer requirements. Updates typically occur several times a year once they have passed through our development, testing and QA processes.